Questions and answers
Didn't find yours? Ask us.
Who is Vaeroly for?
Virtual airlines of any size: the staff who run them, and the pilots who fly for them. Pilots never pay.
Which simulators work?
Microsoft Flight Simulator and X-Plane, through the Vaeroly ACARS app for Windows and Mac. A flight the app couldn't track (a crash, a lost connection) can be claimed with screenshots, if the airline allows it.
Is Vaeroly a flying network like VATSIM or IVAO?
No. It's a crew centre: your airline's schedule, bookings, flight reports, ranks and staff tools. Pilots fly online on VATSIM or IVAO with those networks' own software; Vaeroly helps with callsigns and flight plans and can confirm a flight was flown online.
How much does it cost?
One price per airline per month, with every feature and no limit on pilots or flights, after a free trial. See the pricing page for the current price. See pricing.
How do I pay, and can I cancel?
Through PayPal, renewing monthly. Cancel any time from your airline's Subscription page or in PayPal; the airline stays open until the end of the month you paid for. Partial months aren't refunded.
What happens if we stop paying?
The airline is paused: no new bookings or pilots, but nothing is deleted. Subscribing again reopens it.
Can we move our airline from another system?
Yes. Import routes, fleet and pilots from a CSV file or a JSON export, or start your schedule from real-world flights. Pilots can bring their hours with them.
Can several people run the airline?
Yes. Build staff roles from permissions (PIREP review, pilots, operations, community, settings), limit a role to some hubs, and invite staff by email. The owner keeps billing and ownership.
Who owns the data?
Your airline's data is yours: the owner can export everything at any time. Each pilot can download or delete their own data. See the Privacy Policy. Read it.
Does it work with Discord?
Yes. Connect your server to post flights and news, and pilots who link Discord get their pilot ID as their nickname there.
I have another question.
Use the contact form; we usually answer within two days. Contact us.