Help centre

This article explains how to find an airline on Vaeroly, apply to fly for it, and what happens after you apply.

How to find a flight in your airline's schedule, book it, and get back to your booking later to plan, fly or cancel it.

What happens when you land somewhere other than your flight's arrival, and how you and your aircraft get back.

How to get yourself, or your aircraft, to the airport a flight leaves from.

How to attach a SimBrief flight plan (OFP) to your booking, and use it to file on VATSIM or IVAO.

Your airline can list the variants of each aircraft type it flies, for example A320 CFM, A320 IAE (sharklets) or the add-on you fly in the simulator. You pick one when you book.

If your airline has switched on Delivery flights, new aircraft don't simply appear in the fleet. They wait at the factory airport where they were built, and a pilot flies each one to the airline.

The Vaeroly app is a desktop app that records your flight from the simulator and files the PIREP when you park. One app covers all your airlines.

Vaeroly checks your flight from the switches and levers it reads from the simulator: the flap lever, the gear lever, the ground spoilers, the parking brake, the lights, the transponder, the seat…

Every flight you file becomes a PIREP (pilot report) with a status. This article explains each status, what it means for your hours and points, and what, if anything, you need to do.

Vaeroly shows which air traffic controllers are online on VATSIM and IVAO at a flight's departure and arrival, so you can pick a flight with ATC at either end.

What the numbers on your PIREP mean and where they come from, so you know what counts.

Every PIREP has a private comment thread between you and your airline's staff. This article shows how to answer a question from staff, and how to ask them about a flight yourself.

Every flight filed by ACARS shows an evidence badge next to its status, at the top of the PIREP page. It tells you, staff and the other pilots how well the flight's figures are backed by what…

When your airline lets you fly from anywhere to anywhere, you can plan a charter of several legs: a tour of the Alps in a light aircraft, or a day of short hops.

When a flight takes you up a rank, your dashboard celebrates it: the new bars go onto your shoulder board, and you get a picture of your promotion to share. Your airline's staff switch it on.

Each airline has its own ladder of ranks. This article explains how you move up, where your points come from, and which aircraft your rank lets you fly.

When you apply to an airline, you can let its staff see your VATSIM pilot rating and your hours on VATSIM as a pilot. It saves them checking you by hand.

My landings shows how your recent landings at this airline went, as a trend, and gives you one tip to work on.

Two tabs of the EFB talk to the online networks: Datalink sends and receives ACARS messages on Hoppie's free network, and Traffic shows the VATSIM and IVAO pilots and controllers around your…

Some airlines ask pilots to pass an exam before a promotion or before a type rating checkride. A written exam is multiple choice and is taken on the website. A practical exam is a flight you fly.…

Each accepted flight gets a picture to post on Discord or social media: your route on a map, the aircraft, the landing rate and its grade, the points, the block time, your airline's colour and…

Your hub is the airport you're based at. This article covers asking to move to another hub, what happens when staff decide, and the My requests page, where everything you've asked staff for is in…

Need a break from flying? A leave of absence tells your airline you're away, so you aren't marked inactive while you're gone. This article covers taking leave, coming back, and what happens if…

Some airlines give each aircraft type a checklist you can tick on your phone, a tablet or the website while you fly. It follows the flight phase by phase, from Preflight to Secure.

If your airline has switched on Invite a friend, you have your own invite link. Share it with friends who fly in the simulator. When one of them joins your airline with it and their first flight…

On a group flight several pilots of your airline book the same flight, and each flies as their own callsign (for example WZZ246, WZZ246A and WZZ246B). Vaeroly lists the others for you, so you can…

Your Profile has a few settings that control who sees you and your flights. This article explains each one, and how to download or delete your data.

Some airlines have instructors who give training sessions: on an aircraft type, for a rank, or on a topic such as network procedures. You book a time an instructor offers, or ask for training when…

Every month, the pilot with the most landings at an airport holds its crown. Open Standings → Airport kings to see this month's kings at your airline.

Besides your own flying, there are several ways to compete: against another pilot, with your airline towards a goal, in teams, and across Vaeroly.

Flying on VATSIM or IVAO with live controllers is the best part of the hobby, and the first call is the hardest. Vaeroly writes out the radio calls for your own flight so you can read them through…

An airline can pair a new pilot with an experienced pilot for their first flights. The mentor reads each new PIREP, leaves a short note and signs the new pilot off when they're ready. Staff turn…

If your airline has switched on Personal goals, you can set your own targets, such as 20 hours this month or 10 soft landings on the A320 this year, and watch them fill up as your flights are…

If your airline has switched on Safety reports, you can tell staff about something that happened on a flight: a go-around, an unstable approach, a bird strike, a near miss, a problem on the…

Some airlines let you earn bigger aircraft by showing skills on your flights. The Training path is a list of steps, such as a stable approach, a soft landing or a go-around flown well. ACARS…

On an event page, On VATSIM now shows who of the pilots signed up is on VATSIM, from two hours before the event starts until it ends. Staff can also make an event count only when it is flown on…

Our crew here shows what your airline's own crew did at an airport, on the airport page and on your booking page for the departure and the arrival.

Some airlines pick a Pilot of the month. The rules are published, so everyone knows how to win, and the winner gets a certificate and a place on every pilot's dashboard.

If you fly for real, staff at your airline can verify it. You then get a Real-world pilot badge on your profile and in the mentor lists, so new pilots know who to ask. Staff turn it on under Staff…

Some airlines publish a monthly roster: a set of pairings (a few flights flown in order, usually out and back) that pilots bid for. The pairings you win appear in My trips.

When your airline turns it on, your dashboard shows a What to fly next card with up to 3 flights you can book right now from the airport you're at. Staff turn it on under Staff › Airline settings…

If your airline has switched on Charter requests, customers ask the airline for one-off flights: a football team on its way to an away match, a spare engine for a grounded jet. Each request has a…

Some airlines give extra points for a landing flown in hard weather: a strong crosswind, gusts or low visibility. The bonus is judged on the real weather report (METAR) at the airport where you…

If your airline has switched on Flight photos, you can add screenshots to your flights. They show on the PIREP and on Airline → Photos, where everyone at your airline sees the latest ones.

When your airline has switched on Hub connections, a flight that reaches one of the airline's hubs on time keeps its connecting passengers on their next flight. Your PIREP and the airline's…

If your airline has switched it on, the hub weather room shows today's real weather hazards on the routes out of each of your airline's hubs: thunderstorms, turbulence, icing and other SIGMETs…

What to do when a flight you flew doesn't show up as a PIREP: it may still be on your computer, ACARS may be able to continue it, or you can send it to staff yourself.

When your airline turns it on, you can tell another pilot "nice flight" on any of their accepted flights. Staff turn it on under Staff › Airline settings › Optional features › PIREP kudos.

Every pilot has an Inbox (in the menu, under Dashboard). Staff send messages there: to you alone, to every pilot, to a hub or to a rank and above. You get a notification each time.

Your airline's Live map (in the menu) shows every flight that ACARS is tracking right now. It updates by itself.

Some airlines give their pilots an EFB: an electronic flight bag for a phone or tablet, with everything about the flight you're flying in one place. Open it from Flight tools → EFB, the Open the…

Fixes for the problems pilots meet most often with the Vaeroly app: it doesn't see the simulator, it doesn't show your booking, Windows warns about it, or you need its logs.

If your airline has switched on Airport tips, pilots can share short, practical tips about an airport, such as "On VATSIM, ask ground for the remote stand when the terminal is full". Each tip says…

If your airline has switched on On-time performance, Vaeroly keeps your airline's punctuality like a real airline does, and you can say why a flight left late.

When your airline has switched on Passengers, every flight carries the passengers from your SimBrief plan. After the flight, the PIREP shows how many of them were happy, OK or unhappy, and what…

If your airline has switched on Pilot pay, you earn a virtual salary for your flights. It's just for fun: no real money is paid.

If your airline has switched on Watching live and you stream your flights on Twitch or YouTube, add the link and other pilots can watch you fly.

Share one link and your friends or family come along on your flight. They open it in a browser, with no account and no email, pick a seat and follow the flight. After landing they can rate it with…

If your airline has switched on Route map poster, you can download a printable map of the airline's routes, or of every flight you have flown there. It is drawn in your airline's colour, with its…

Every airport page on Vaeroly has a Spotter guide: the Vaeroly flights due to land there in the next hour. Load the airport in your simulator, park somewhere with a view of the runway and watch…

Your Vaeroly account is shared by every airline you fly for. This article covers confirming your email, passwords, changing your email address, passkeys, two-step login, scan to sign in, signing…

The Departures board shows one of your airline's hubs the way an airport screen does: the flights leaving and the flights arriving, with their status. Anyone can open it from your airline's public…

Which emails Vaeroly sends you, which ones you can switch off, and the ones you have to switch on yourself.

My logbook (in the main site's menu) is one logbook that follows you across airlines: every flight you've filed at every airline you fly or flew for on Vaeroly, and the past flights you imported,…

Pilots who flew for an airline can review it: 1 to 5 stars for Activity (flying and community going on), Staff answers (staff answer questions and help) and Review speed (flights are reviewed…

The Vaeroly app (ACARS) can track flights you fly in Infinite Flight on a phone or tablet. ACARS runs on a Windows PC or a Mac, and reads the flight from Infinite Flight over your home Wi-Fi.

With Route history switched on, the booking page shows how your airline has flown this route before: how often, how pilots landed, and the wind you can usually expect on arrival.

Sign in with VATSIM once and your VATSIM CID is filled in for you and confirmed: you never type it. Flights you fly on VATSIM are then recognised on your PIREPs, and you can sign in to Vaeroly…

On a timetable day your airline flies its schedule. Instead of picking any flight, you take one of the day's departures, and it's booked for you at its scheduled time. Each departure is flown by…

Where Vaeroly shows what you've flown: the network passport at each airline, your Vaeroly passport across all of them, awards and certificates, your public profile and the leaderboards.

Your public profile is a page about your flying that anyone with the link can open, and that you can share on Discord, social media or a forum. It's off until you turn it on, and only you can turn…

On a shared cockpit flight, the Vaeroly app (ACARS) can link your simulator and your co-pilot's into one aircraft. Switches, levers and controls stay the same in both sims, and you can pass the…

Linking your Discord account lets each airline's Discord server recognise you: your pilot ID as your nickname there, and the roles of your rank and hub. You link once, for every airline you fly for.

With History timeline switched on, Airline → History tells your airline's story, year by year, built by itself from the accepted flights.

Your Profile gives you a private calendar link. Subscribe to it once in Google Calendar, Apple Calendar or Outlook and your schedule stays up to date there by itself, for every airline you fly for.

The bell at the top of every page shows what needs your attention at your airlines. You can also put Vaeroly on your phone's home screen, like an app.

Each booked flight has a flight pass on its booking page, under the booking actions. It's a keepsake and a shortcut to your flight. It is not a travel document, and it says so on it. Once…

Your browser can show a notification from Vaeroly even when the site isn't open: when a PIREP is decided, staff reply, an event you signed up for is about to start, or a booking is about to…

When your airline has New event notifications on, you hear about every new event as soon as staff create it, on the bell, on your phone and in your browser if you want. You're also told when an…

Now and then Vaeroly itself has something every pilot and staff member should know: planned maintenance, a short outage, or a change that touches every airline. These notices are called Platform…

When ACARS fails and you send a claim, staff only have your screenshots to go on. If you fly on VATSIM, Vaeroly can also keep where the public VATSIM feed showed you during the flight, and your…

With Vaeroly on your phone (build 26 or newer), notifications come straight away, even when the app is closed, once Vaeroly has switched instant notifications on. Until then, and on a phone that…

Some parts of Vaeroly use services that other people run: SimBrief makes your flight plans, Hoppie carries datalink messages and clearances, VATSIM and IVAO say who is flying online, Discord gets…

After the Vaeroly app or the crew centre is updated, What changed for you lists only what's new since you last looked, with the changes that concern your own setup first.

When your airline has De-icing in winter on, the booking page checks the weather at your departure airport. If it is cold and wet enough for ice, a De-icing card appears and asks you to de-ice…

Some events and tours are run by Vaeroly for many airlines at once. When your airline takes part, you fly them like your airline's own, and your flights count on one leaderboard with every airline…

If your airline has switched on Flight data report, a PIREP with a crash, a very hard landing, a tail strike or an overspeed gets a report that helps you see what happened in the last moments.

Stepping away during a long cruise? Tick Pause at top of descent and ACARS pauses the simulator once, where your descent should begin, so you don't fly past it while you're away.

When your airline has the Pre-flight risk card on, your booking page (and the Flight tab of the EFB) shows a Pre-flight risk card. It puts together, in one place, what Vaeroly already knows about…

When your airline has the Crosswind check on, your booking page shows a Crosswind at card for your arrival airport. It tells you before you leave whether the wind there is more than your aircraft…

When your airline has the Flight release on, you accept the release of each flight before ACARS starts it, as a real captain signs for a flight before leaving the gate.

Some airlines fly with real-world style duty limits. When your airline has Crew rest on, a long day of flying is followed by a minimum rest before your next flight.

When your airline has Suggested runways on, your booking page and the EFB's Flight tab show a runway for your departure and one for your arrival, and say where each one comes from.

As in a real cockpit, the technical log is where crews write up faults on an aircraft. The next crew reads it before they fly, and engineering decides what to do. It works when your airline has…

The tail collector shows which of your airline's aircraft you have flown, by registration, and which are still to fly. Open it from Logbook › Tail collector. Your airline's staff switch it on.

Each aircraft type of your airline's fleet has its own page: who flies it, where it flies, the softest landings on it, its aircraft and the add-ons to fly it with. Open Book a flight › Fleet and…

How to get a new airline ready for pilots: hubs, fleet, routes and ranks. Do the steps in any order and come back any time.

How staff accept, reject or question the flights pilots file, how to fix a PIREP after it has been decided, and how to change a decision later.

How your airline's PIREPs earn points, and which flights go to review, get rejected or need the pilot's reply.

How to give your pilots something to fly together: events with bonus points, tours of several legs, and focus airports that pay extra for a while.

This article shows how to post your airline's activity to a Discord channel, and how to connect your Discord server so linked pilots get their pilot ID as their nickname.

Vaeroly runs some events and tours for every airline that wants to take part. Nothing changes at your airline until you join one, and you can leave until it starts. When a new one is published,…

Let your pilots fly a charter between any two airports, even when neither is on your routes or hubs. It suits pilots who like light aircraft, bush flying or sightseeing: a Cessna from a small…

This article explains how to make someone staff, give them roles, and change what each role can do.

This article explains what staff do on pilots' records: private staff notes, changing several pilots at once and downloading the list, merging a duplicate record, adding a pilot's verified hours…

Custom fields let your airline keep its own details on pilots, routes and PIREPs: a Discord name on each pilot, an SOP version or cargo type on a route, the pushback time on a PIREP.

This article explains how to give your crew centre your airline's look: a logo and banner, your own page colours, pages and links of your own in the menu, and blocks of your own on pilots' dashboards.

Some airports don't allow landings at night, or limit them. Airport curfews let your airline keep a list of these night windows, show them to pilots on the booking page and, if you want, take…

Everything about money sits in one place: Staff → Money → Pay and finances. It's virtual money: nothing is really paid.

The top of the Dispatch page is the dispatcher desk: every booked flight of your airline in one table, with what needs you first. Open it from Staff → Operations → Dispatch (Staff → Dispatch if…

With Aircraft need maintenance on, an aircraft can be out of service for a while after a hard landing or when a check is due, as in a real airline. This article covers what grounds an aircraft,…

Save your airline's standard routing on a route, and the dispatch page fills it in for your pilots and sends it to SimBrief.

With finances on, every accepted flight books its revenue and costs to the airline's account. The Airline economy switch adds more detail: rates by region and airport size, cargo, aircraft leases…

Staff who send Dispatch messages can also send them on Hoppie's free ACARS network, as your airline's own station. The message then reaches the aircraft's own ACARS (the printer or MCDU of…

With more than one reviewer, two people can open the same PIREP and check it twice. With Review lock on, the first one to open it has it for a while and the others are told. Turn it on under Staff…

Your airline earns money with every accepted flight. With Buy aircraft with airline money on, staff spend that money on new aircraft, and pilots see how close the next one is.

Your airline's data can feed your own tools: a Discord bot, your website, a spreadsheet. Everything here is on the Integrations tab of Staff → Airline settings → Settings. You need the Airline…

Applications closed stops new pilots from applying to your airline, for example while you sort out a backlog or before you open. This article covers what it changes and how it works with the other…

Recruitment steps give new applications a path of your own before you approve them: for example an entry exam, then a checkride, then a welcome call. Turn them on under Staff › Airline settings ›…

With Seasonal fares on, ticket prices and demand change with the time of year, just like a real airline's. It's all virtual money: nothing is paid.

Staff › Community › Events lists the upcoming events on VATSIM that touch your airline, so you can add one as an airline event in one click instead of copying it by hand.

With Weight check on, every ACARS flight's take-off and landing weight is checked against the aircraft's maximum, as a real airline's load control does. It's off until staff switch it on.

With Market prices on, your airline's fuel costs and passengers follow the real world, the way they do for a real airline. The data is free and public, fetched once a day. It's all virtual money:…

Realistic pilot pay builds on Pilot pay: pilots still earn their rank's rate per block hour, and you can add the parts a real airline pays. It's all virtual money, kept separate from points, and…

With Emergency squawk alert on, your staff know at once when a pilot declares an emergency in the simulator. When a pilot sets the transponder to 7700 or 7600, the airline's live map marks the…

Booking reliability shows how many of a pilot's bookings were actually flown. It helps when exclusive aircraft or event slots are held by bookings that are never flown: you see the pattern at a…

This article explains the Airline handbook: a PDF for your pilots, written out from your airline's live settings, so it always matches how your airline really works.

An airline can give its pilots a cabin sound pack: recorded announcements (welcome on board, the safety briefing, top of descent, arrival...) that the Vaeroly app plays by itself at the matching…

Give each aircraft of your fleet its own name, such as "Spirit of Cairo". Pilots see the name next to the registration when they pick an aircraft to book, on their booking, on the dashboard and on…

Show a picture of each aircraft in your fleet. Pilots see it on Book a flight → Fleet and on their booking, and staff see it in the fleet list. An aircraft without its own picture shows the…

Staff see a Staff tab in the EFB, on the website and in the Vaeroly app (under More on a phone). It holds the decisions that can't wait until you are at a desk. Its number is how many PIREPs,…

This article shows how to bring your airline's setup and pilot hours over from the platform you use now, and how your pilots get their hours back when they join.

This article explains the ways to download your airline's data: your setup and records in one ZIP file, the setup as a JSON file, and the activity log as a spreadsheet.

This article shows how to bring your pilots' past flights (their PIREPs) over from your old platform, so their logbooks don't start empty.

This article explains how to hand your airline to someone else, and what changes for you and for them.

Vaeroly hosts many airlines, and several features let yours work with the others. Each is off until you turn it on.

Pilots often search for "a virtual airline for X-Plane" or "a virtual airline on VATSIM". Two things help them find yours: Vaeroly's pages for each simulator and network, and your own public route…

The airline's owner can delete every aircraft at once, for example to start the fleet again after a wrong import.

The airline's owner can clear the airline's flights and PIREPs, and if they choose its routes and fleet, and keep every pilot. Use it for a fresh start: a new season, a new schedule, or after test…