Help centre · For airline staff

Billing and your subscription

This article explains your airline's free trial, how to subscribe, and what happens if a payment doesn't come through.

Only the airline's owner can open the subscription page and pay. Staff can't change billing.

In the staff menu, open Subscription.
In the Subscribe card, press Subscribe with PayPal, or Pay by card, Apple Pay, Google Pay or Link (through Stripe).
Finish the payment on the PayPal or Stripe page. You come back to Vaeroly afterwards.

The page shows the monthly price in USD. Checkout happens on PayPal's or Stripe's own page, and Vaeroly never sees your card.

If you subscribe during your free trial, the first payment waits until the trial ends.

A new subscription can take a minute to show. If it doesn't appear, refresh the page.

If only one payment option appears, or none, that is how the platform is set up. The page then shows other ways to pay, or who to write to.

What the status means

The Status card at the top of the page shows one of these:

Free: this airline doesn't need a subscription.
Free trial: how many days are left and the date it ends.
Active: paid until the date shown. It says "renews automatically" when the subscription is running.
Payment due: the renewal hasn't come through. Everything keeps working for 3 more days. Check your payment method.
Paused: the trial or subscription has ended.

The page also shows which method you pay with, and a Payments list with the date, method, amount, the date each payment covers until, and a reference.

When the airline is paused

Nothing is deleted. While the airline is paused:

Pilots can still see everything.
Pilots can finish flights they had already booked.
New bookings are paused.
New pilots can't join.

Subscribe and everything carries on where it was.

Emails you'll get

The owner gets an email:

5 days and 1 day before the free trial ends (not if you've already subscribed),
when a renewal payment doesn't go through,
when the airline is paused.

Change your card or cancel

The Manage card depends on how you pay.

Card (Stripe): press Change card, invoices or cancel. Stripe's own page opens, where you can update the card, download invoices or cancel.

PayPal: press Cancel PayPal subscription and confirm. You can also manage it in your PayPal account. The airline stays open until the paid month ends.

After cancelling, you can subscribe again from the same page at any time.

Who pays

The subscription belongs to the airline's owner. If you hand the airline to someone else, the new owner takes over billing. See Handing the airline to a new owner.