Reviewing PIREPs

Watch the video: The staff side in 90 seconds

How staff accept, reject or question the flights pilots file, how to fix a PIREP after it has been decided, and how to change a decision later.

Accept or reject a PIREP

Open Staff → Review queue. The number next to it shows how many PIREPs and applications are waiting. PIREPs are listed oldest first. Each one shows the pilot, aircraft, block time, landing rate and points. Red badges show why the flight was flagged, for example a hard landing.

1. Click the flight number to open the full PIREP: the score breakdown, the flight checks, the track and any comments.
2. Type a note in Notes to pilot. It's optional when you accept, but a rejection needs a reason: the pilot sees it.
3. Click Accept or Reject.

After a decision on the PIREP's page, you go straight on to the next PIREP waiting for you. You can also decide from the queue itself. Accept all clean accepts every PIREP in the queue that has no flags; flagged ones stay for a look.

Accepted PIREPs count toward the pilot's hours, points and rank. Rejected ones don't.

Every decision adds a dated, signed line to Staff notes, for example "03 Oct 2026 Rejected by Kim: unstable approach". Earlier lines stay, so the next person sees the whole history.

Some rules to know:

• You can't review your own PIREP. Another staff member has to do it (the owner can review their own).
• A shared-cockpit flight is reviewed on the captain's PIREP. The co-pilot's copy follows your decision.
• Rejected by mistake? Open the PIREP and press Undo rejection within 15 minutes. It goes back to pending.
• Once a PIREP is accepted or rejected, the review queue can't decide it again. Staff who can change decisions can (see below); staff who can correct PIREPs can correct or re-score it.
• With Accept flights that waited 3 days on (it's on for new airlines) and Auto-accept clean ACARS flights on, an ACARS PIREP nobody has looked at for 3 days is accepted by itself when its only notes are a hard landing, a high G touchdown or a flight time off the schedule. Anything else keeps waiting for you.

Review one by one

On the Review queue, Review one by one opens the oldest PIREP waiting for you. Decide it on its page and the next one opens by itself. Skip to the next one leaves a PIREP waiting and opens the one after it. On a keyboard, A accepts, R puts the cursor in the reason or question box, and N skips. The keys do nothing while you're typing in a box.

Everything waiting, in one list

The review queue's first tab, Everything waiting, lists every PIREP, application, hub transfer, rank request, claim and leave request you can decide, oldest first, with how long each has waited; anything older than 2 days is marked over 2 days. View takes you to the page where it's decided. The EFB's Staff tab links to it too.

When PIREPs, applications or hub transfers have waited more than 2 days, the staff who can decide them get one note in the bell, and no more than one every 2 days while they still wait.

The staff lists of PIREPs, pilots, routes and the fleet remember your last search and filters: come back to the list from a PIREP or a pilot and you're where you were. Clear forgets them.

To jump anywhere quickly, press Ctrl+K (⌘K on a Mac) on your airline's pages: type a page's name, a flight number, a PIREP number (such as #1234) or a pilot's name or ID.

Which PIREPs reach the queue

If Auto-accept clean ACARS flights is ticked in Staff → Airline settings → Settings → Flights & scoring, clean ACARS flights are accepted by themselves. Flights that break a rule still come to the queue, for example a hard landing, a block time far off the schedule, a landing ACARS didn't see, or a check you set to Review. Manual PIREPs always come to staff.

What sends a flight to review, or rejects it automatically, is set on the Scoring page. See Scoring groups and failure rules.

Invalidate a PIREP

If your airline has turned on Complete and invalidated PIREPs, the PIREP page has an Invalidate button. Use it for a flight that shouldn't count at all: it gets no hours and no points.

Ask the pilot a question

If your airline has turned on Review tools, you can ask before you decide:

1. Open the PIREP and type your question in Notes or question to the pilot.
2. Click Ask the pilot.

The pilot gets an email and a notice on their dashboard. The PIREP moves to Waiting for the pilot at the bottom of the review queue. It comes back to the queue when the pilot replies in the comments, or after 5 days without a reply.

If your airline has also turned on Unanswered questions block flying, the pilot can't book or start a flight until they answer.

Review tools also add:

• Ready-made reasons (link under the PIREP list). Save reasons you use often, then pick one in the notes box.
• An email to the pilot with your decision and notes. Without Review tools, the pilot sees the decision on the site but gets no email (except when a decision is changed later).
• A choice of which touchdown counts, when a flight touched down more than once (see below).

See Replying to staff about a PIREP and What the PIREP statuses mean for the pilot's side.

Fix a PIREP after the decision

On the PIREP page, staff who can correct PIREPs have these tools:

• Correct the figures: change the landing rate, block time or fuel used, then click Save and rescore. Use it for wrong numbers from an older ACARS version.
• Re-score with the current rules: scores the PIREP again with today's scoring rules. Saving the rules on the Scoring page re-scores all past PIREPs in the background, except imported flights. One-off bonuses, like events or flight of the day, stay.
• Count this one (with Review tools on): in the Touchdowns list of a flight that touched down more than once, pick the real landing. The landing rate, G, the landing grade and the passenger reviews then follow that touchdown, and the PIREP is re-scored with the current rules. The bounce count and the list of touchdowns stay as they were, and the Landing row says, for example, "staff counted touchdown 2 of 3".

Each tool has an optional reason. A reason you give is added to the PIREP's comments, and the pilot gets an email when their points change. Every change is logged. As with reviewing, you can't change your own PIREP.

Change a decision

The owner and staff with the permission Change the decision on PIREPs already reviewed (accept, reject, invalidate) can change a decision already made, at any time. Use it to put right a wrong accept too. The Airline admin role has it, and so does the PIREP review role in airlines that started from 3 October 2026; in older airlines the owner can tick it in the role. Only the owner can give or take away this permission.

1. Open a PIREP that is accepted, complete, rejected or invalidated.
2. Open Change the decision.
3. Type the Reason (the pilot sees it).
4. Press Accept instead, Reject instead or Invalidate instead (Invalidate only with Complete and invalidated PIREPs on).

The pilot always gets an email with your reason, whatever your airline's switches. Their hours, points, rank, awards and duels follow the new decision, and so do the airline's finances. If the flight was a checkride, rejecting it fails the checkride, and accepting it again gives the type rating back. The change is written to the activity log.

Some limits:

• A decision on one PIREP can change at most once every 10 minutes, for everyone, the owner included.
• A role limited to some hubs can only change decisions on PIREPs of pilots based at those hubs.
• You can't change the decision on your own PIREP unless you're the owner.
• A co-pilot's copy follows the captain's PIREP: change the captain's.

Pilot comments after a decision

If your airline has turned on Pilot comments send a PIREP to review, a pilot who comments on their PIREP within a few days of filing sends it back to the queue. You set the number of days on Staff → Airline settings → Optional features.