Help centre · For airline staff

Booking reliability

Booking reliability shows how many of a pilot's bookings were actually flown. It helps when exclusive aircraft or event slots are held by bookings that are never flown: you see the pattern at a glance instead of one case at a time.

It is information only. There are no points, no penalty and no rule built on it.

What it shows

For the bookings a pilot made in the last 90 days:

Flown: the flight was flown and filed.
Cancelled: the pilot cancelled it.
Left unflown: it was never flown and expired.
% flown: flown out of those three.

Left out, so they never count against the pilot: bookings staff cancelled, bookings that ended because of a suspension, leaving or a merge, a booking swapped for a ferry flight, a booking cancelled to book the same flight again (Dispatch again or Pick another aircraft), and bookings still open. Bookings cancelled before this feature came aren't counted, because who cancelled them wasn't recorded then.

Where it shows

On each pilot's staff page (Staff → Pilots, then the pilot).
On the pilot's own profile, for the pilot.
On an event with departure slots, a Slot holders' booking reliability table under the slots, for staff who can see pilots' records. Other pilots never see anyone's figures.

Switch it on

Open Staff → Airline settings → Optional features and switch on Booking reliability. It is off by default.