Messaging flights on Hoppie

Watch the video: Dispatch

Staff who send Dispatch messages can also send them on Hoppie's free ACARS network, as your airline's own station. The message then reaches the aircraft's own ACARS (the printer or MCDU of aircraft that support Hoppie) and the pilot's EFB Datalink tab, as well as Vaeroly's ACARS as before.

Before you start

• Your airline has EFB datalink on (Staff → Airline settings → Optional features).
• You have the Send dispatch messages to flights and cancel bookings permission.
• You saved your own Hoppie logon code in your account settings (Hoppie ACARS (EFB datalink)). Messages go out with your code, so use only your own.

Sending a message

1. Open Staff → Operations → Dispatch (Staff → Dispatch if Dispatch is the only page you have there). Each booked flight shows its callsign.
2. Write the message and tick Also send on Hoppie to the flight's callsign.
3. Press Send.

The message goes from your airline's station: its ICAO code and OPS (for Wizz Air, WZZOPS). Write it in English: Hoppie only carries English letters, digits and signs, in capitals, up to 220 characters. If Hoppie refuses or can't be reached, the page says why; the message still goes to Vaeroly's ACARS.

Nothing is sent on its own: every Hoppie message is one a staff member wrote. Please keep them few and useful (gate, delay, weather, a welcome): Hoppie is a free network shared by everyone.

Reading the replies

• Press Check replies at the top of the Dispatch page to fetch what pilots sent to your station. Each reply shows under its flight. Hoppie may be asked once every 40 seconds.
• Replies a pilot sends from the EFB Datalink tab to your station show there as soon as they are sent.
• Messages from callsigns with no flight booked at your airline are not kept.
• Some aircraft send free text to your station as CPDLC: it shows under the flight marked CPDLC. Your station can't accept a CPDLC logon or answer in CPDLC: answer with a message as usual. It reaches the pilot as a telex (the EFB Datalink tab, and the aircraft's company messages).

The pilot sees your messages in the EFB Datalink tab under their flight. They stay with the booking, and every send is in the airline's activity log.