Charter requests

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If your airline has switched on Charter requests, customers ask the airline for one-off flights: a football team on its way to an away match, a spare engine for a grounded jet. Each request has a route, a load, a deadline and bonus points. The customers are made up; they are part of the game.

Take a charter

1. Open Book a flight → Charter requests. The open requests are listed with the soonest deadline first.
2. Pick an aircraft next to the request you want and press Take this charter.
3. The flight is booked for you as a charter, the same as Fly a charter on the Flight list, from the request's departure. Plan and fly it as any other booking.
4. File the flight before the deadline (shown in UTC).

Open requests also show on the Book tab of the EFB while you have no booking, with a link to this page.

The first pilot to take a request gets it. If someone else was quicker, you see Another pilot already took this charter.

You need to be free to book: fly or cancel your current booking first. If your airline makes you fly from where you are, you must be at the departure airport (jumpseat there first), and when it makes aircraft fly from where they are, only aircraft at that airport are offered.

Your bonus

When your flight counts (accepted by staff or completed by the automatic checks) and you filed it before the deadline, the bonus points are added to your total and you get a notification. They show on your points with the reason Charter request.

• Filed after the deadline: the flight counts as usual, but there is no bonus.
• Rejected later: the bonus points are taken back.
• Booking cancelled before you flew: the request goes back on the list for other pilots, as long as the deadline hasn't passed.

For staff

Open Staff → Airline settings → Optional features and switch on Charter requests. Charter flights must be on too (Staff → Airline settings → Settings, Charter flights), because each request is flown as a charter.

Open Staff → Operations → Charter requests:

1. Post a request: pick a made-up customer from the list, or type your own. Set the airports, the load (passengers, or cargo in kg), the deadline in UTC and the bonus points. An aircraft type is optional.
2. Suggest one fills the form with a made-up customer from one of your hubs to an airport on your schedule, so you only check it and post it.
3. Automatic requests: set how many requests to keep posted and their bonus points. New ones appear by themselves when one is taken or expires. 0 means only staff post them.
4. Withdraw takes back a request nobody has taken yet.

Customers must always be made up: never use a real team, company or person.

With Airline economy on (and the finances), each request has a customer's fee. It is booked as revenue on the flight's finances when the flight counts. Leave the fee empty and it is worked out from the distance and the load. Pilots never get money: their reward is points.