Passengers

When your airline has switched on Passengers, every flight carries the passengers from your SimBrief plan. After the flight, the PIREP shows how many of them were happy, OK or unhappy, and what five of them said.

The passengers are simulated. Everything they say comes from your flight's own figures. Nothing random happens to them, and the same flight always gets the same cabin. Their stars never change your points, pay or rank.

How many are on board

• The passenger number from your SimBrief plan or the dispatch page.
• Without one, the aircraft's seats times a typical load, the same number the airline's money uses.
• A flight planned with no passengers (cargo only) has no passenger reviews.

What they notice

• The landing: firm, hard, bounces, high G, a go-around.
• The ride: bumps (G swings in the air), steep turns, stall warnings.
• Time: arriving late, a long wait before take-off (over 20 minutes of taxi), arriving early.
• The wind: a firm landing in a strong crosswind (15 kt or more) is forgiven a little, and passengers say the crew handled it well.
• Night and long flights: a calm night or long flight lets them sleep. A bumpy one doesn't.
• The seat belt sign: off for the take-off roll or on final approach, passengers notice. On when it gets bumpy, they feel safe. Only judged when ACARS read the sign, and, if your airline judges switches only for verified aircraft, only on a verified profile.
• Announcements: when your airline's cabin sound pack played the welcome, top of descent or arrival announcement, passengers feel informed.
• Connections: with Hub connections on, an on-time arrival at a hub keeps their next flight.

In the Vaeroly app

While you fly, the Flight tab shows how the passengers feel so far: calm, a few bumps or rough. You can hide it in Settings → Cabin sounds.

Kinds of passengers

Each flight has a mix of business travellers, nervous flyers, families, people on holiday and frequent flyers. Each kind minds different things: business travellers mind delays, nervous flyers mind bumps and steep turns, families mind waiting. Airlines with premium or business cabins carry more business travellers, and they sit up front.

Seat map, totals and statistics

• Seat map: open Seat map under the reviews to see every seat coloured by mood. Friends who boarded with the boarding link have a ring.
• Your total: on your own PIREPs you see how many passengers you've flown at this airline, with a note when a flight takes you past 1,000, 10,000 or 100,000.
• Airline → Statistics: passengers flown and the average stars over the last 30 days, and the routes passengers liked most and least (from 2 rated flights).
• Staff who review PIREPs also see the best thing a passenger said lately and the flights with unhappy passengers, to talk to the pilot about.
• The share picture says how many passengers were happy, marked as simulated.

Regulars

Every airline has a few regulars, frequent flyers with their own names. On about one flight in four, one of them is on board. They remember their last trip with you in the last year and say whether this one was better or worse.

Passengers and money

With Passengers and money also switched on (Optional features, under Airline running):

• Routes passengers like sell a few more seats, and routes they dislike a few fewer: at most 1 seat in 20, from the stars of the last 90 days (3 or more rated flights). The dispatch's expected passengers follow too.
• A flight 3 hours or more late at the gate pays Delay compensation in the airline's finances: about a third of the passengers claim $250 (up to 810 nm), $400 (up to 1,890 nm) or $600 (beyond).

Older flights

Flights filed before the switch was on keep the three reviews they had.

For staff: switching it on

Open Staff → Airline settings → Optional features, switch on Passengers under Community, and save. Switching it off later keeps the reviews of flights already filed.