Hub transfers and My requests

Your hub is the airport you're based at. This article covers asking to move to another hub, what happens when staff decide, and the My requests page, where everything you've asked staff for is in one list.

Asking for a hub transfer

Open your airline's Dashboard.
Open Change hub near the bottom. It shows your hub now, and appears once you've filed your first PIREP and the airline has more than one hub.
Choose the hub in Move to, and add a Reason (optional), such as being closer to home or a new aircraft type.
Press Request transfer.

You can have one request waiting at a time. While it waits, the dashboard says so, and Withdraw takes it back.

When staff decide

Staff approve or reject the request, sometimes with a note. You get a notification and an email either way.

Approved: your hub changes, and you're moved to the new hub at once, free. If you hold a booking then, you stay where you are, so that flight still leaves from its airport. Afterwards, the Flight list and the EFB Book tab show Jumpseat to my hub: one press takes you there, under your airline's usual jumpseat rules.
Rejected: you keep your hub. The staff's note shows on the dashboard's Change hub and on My requests. You can ask again later.

My requests

My requests in the menu lists everything you've asked staff for, newest first: hub transfers, hours and rank from another airline, claims and leave. Each line shows when you asked, what you asked for, where it stands (waiting, approved, rejected or withdrawn) and the Staff's answer. A claim links to its PIREP once there is one.

You make new requests where they belong: hub transfers and leave on the dashboard, hours and rank on the Ranks page, and claims on Claims. My requests is where you check on them.

For staff

Requests wait under Staff → Review queue → Hub transfers. You need the Hub transfer requests permission. Write a Note to the pilot (optional), then press Approve or Reject. You can't decide your own request: another staff member does.

When your role covers only some hubs, you decide the requests of pilots based at your hubs. Requests to move into one of your hubs show under Coming to your hubs, for your information. If the pilot holds a booking when you approve, the page tells you they stay where they are until they jumpseat to the hub. Every decision goes into the activity log.

Rank requests

With Rank-transfer requests on (Optional features), pilots coming from another airline can ask to have their hours and rank recognised. The requests wait under Staff → Review queue → Rank requests; you need the Change pilots' transfer hours and bonus points permission. Approve adds the hours as transfer hours and makes the rank the lowest the pilot can hold here; both can be changed later on the pilot's page.

To answer quickly, save notes you use often under Ready-made notes for rank requests (linked from the page) and pick one when you decide.