VaerolyHelp centre · For pilots
Is SimBrief, Hoppie or VATSIM down? (outside services)
Watch the video: When a flight wasn't recorded
Some parts of Vaeroly use services that other people run: SimBrief makes your flight plans, Hoppie carries datalink messages and clearances, VATSIM and IVAO say who is flying online, Discord gets your airline's posts and roles, Navigraph signs you in for SimBrief plans, and Turnstile is the human check on the sign-up and contact forms.
When one of them is slow or down, only the part of Vaeroly that uses it waits; everything else keeps working. To see which one it is, open the Status page (the link at the bottom of every page, or /status). Under Services we connect to, each service has a light:
- Working (green): every call in the last hour was answered in time.
- Slow or some errors (amber): some calls failed, or one was very slow. It usually clears by itself.
- Not answering (red): the latest call failed. Try again in a few minutes; the problem is on that service's side, not your airline's or yours.
- No calls in the last hour (grey): nobody used it lately, so there is nothing to say.
A refusal that's about your own request isn't counted as the service being down: for example a SimBrief username that doesn't exist, an old Hoppie logon code, or a Navigraph sign-in that has ended. If the light is green and it still fails for you, check your own details first (your profile, or the datalink settings in the EFB).
The lights are worked out from the calls Vaeroly itself makes, so they show what Vaeroly sees, a minute or so behind. They never show addresses, codes or keys.
For the Vaeroly team: Platform admin › Overview › Outside services shows the same lights with the number of calls and failures in the last hour, the slowest call, and the latest error with its time ("HTTP 503", "Timed out", "Couldn't connect"). Red means the latest call failed; amber means some calls failed or one took 5 seconds or longer. /status.json has the lights too, under services, for uptime monitors. An outside service being down doesn't change Vaeroly's own status at the top of the page.