Help centre · For pilots

VATSIM track on a claim

Watch the video: VATSIM and the real pilot badge

When ACARS fails and you send a claim, staff only have your screenshots to go on. If you fly on VATSIM, Vaeroly can also keep where the public VATSIM feed showed you during the flight, and your claim carries that track for staff to see.

Turning it on

  1. Link your VATSIM account on your profile (Link VATSIM), so Vaeroly knows which pilot on VATSIM is you.
  2. Open Claims and press Keep my VATSIM track under VATSIM track.

From then on, while you have a booking, Vaeroly notes your position, altitude and ground speed from the VATSIM feed about every two minutes.

Sending a claim

Pick the booking you flew when you send the claim. The claim keeps the track for that booking, and staff see it on the claim: when VATSIM showed you, the highest altitude and fastest ground speed, and a small map of the line flown.

The track is evidence for staff to compare with your claim. Staff decide the claim themselves: the track never approves or rejects one.

Privacy

  • Nothing is kept until you press the button, and only for your verified VATSIM account.
  • Points are deleted after 7 days. A claim you sent keeps its own copy.
  • Press Stop keeping my VATSIM track to stop: what was kept is deleted at once.

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